All valid license holders are entitled to contact the Wordfast Support Hotline with any technical questions. A Wordfast representative will respond to your support inquiry within 24 hours. Prio to contacting the Wordfast Support Hotline, please review the following:
- If you are a new user, please visit our YouTube Channel for videos that will help you get up and running with Wordfast.
- Please be sure to search the Knowledge Base and refer to our Documentation prior to submiting a support inquiry.
- If your Wordfast installation is running in Demo Mode, or if you have questions about how to retrieve your Wordfast license, click here.
Still Need Help? Use the form below or login to access it.
Run the following checklist before using the hotline:
- I cannot find help in the Wordfast wiki site;
- I cannot find help in the manual, including the troubleshooting section;
- The same problem appears even on a freshly booted system if possible, try to reproduce the same problem on another computer
- I use the current (most recent) version of Wordfast; upgrading to the current version is free, simply download and re-install Wordfast - no need to re-license Wordfast
- The document on which I am working is safe and stable.